Product Manager

Effective product training is a key part of building products' strategy to increase the volume of our sales and services to our customers. The Product Manager will work as part of a team responsible for delivering product demonstrations and handholding enabling our customers to successfully install and use our products.

DESIGNATION

Product Manager (Regional)

RESPONSIBILITIES

1.      Responsible for delivering excellent online and F2F product demonstrations.

2.      Planning and conducting refresher product training for teachers.

3.      Fortnightly report on usage for the product specialists & ensuring maximum usage basis the set benchmarks.

4.      Share the customer feedback with the editorial team for product improvement.

5.      Retention of the existing customers.

6.      Ongoing client support and engagement.

7.      To ensure all service parameters are monitored and tracked and accurately delivered.

8.      Responsible for service internal customers/ new updates on product and services.

9.      Identify new freelance trainers for the onboarding process.

QUALIFICATION

• Graduate / Postgraduate
• Graduate/ Postgraduate in English / Education will be preferred.
• Preferred industry – Academics.

EXPERIENCE: Must have 3-7 years of experience in product training and account management

SKILLS

• Excellent communication Skills and a high English language proficiency.
• Excellent presentation skills .
• Advanced level writing skills.
• Excellent MS Office & Analytical skills .
• Flexibility & adaptability.
• Strong digital skills.
• This job requires travelling.